As a member of The Property Ombudsman Scheme, Trueman Estates strives to provide the highest standard of service to all of our Landlords and Tenants in line with their Code of Practice. We will do our upmost to ensure your complaint is satisfactorily investigated and concluded in-house, however we will supply details of our professional membership referral complaint scheme should you remain dissatisfied with our responses.


Our employees are fully trained to deal with day to day operational complaints and enquiries. However, if you would like to make a formal complaint due to unacceptable work or conduct, we have set out the below procedure to ensure that your interests are safeguarded.

  • If you believe you have a grievance, please write in the first instance to Mr M Wooldridge at 33 Lordswood Road, Harborne, Birmingham B17 9RP. We ask that you put your complaint in writing, setting out your concerns by reference to any related documents.


  • The grievance will be acknowledged within 3 working days and then investigated thoroughly in accordance with our complaint handling procedures. A formal written outcome of the complaint will be sent to you within 10 days of receipt of your initial letter and you will be invited to make any comments that you may have in relation to this response. If for any reason, we require longer than this timescale to fully investigate the matter, we will advise you in writing and confirm our revised response date. 


  • If you remain dissatisfied with the result of the internal investigation, please contact Mr J Trueman at 33 Lordswood Road, Harborne, Birmingham B17 9RP who will review the complaint further. Following the conclusion of our in-house review we will write to you with a final written statement.


  • If you remain dissatisfied with the conclusion of the in-house review of the complaint, you can refer the matter to the Property Ombudsman. Please write to the Property Ombudsman using the following address. The Property Ombudsman, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP.
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